Privacy Policy
PRIVACY POLICY
At all times we will endeavour to protect your personal information.
This Privacy Policy contains information on how we collect, use, disclose, store and deal with your personal information in accordance with the National Privacy Policy Principles.
If you need any further information pertaining to a privacy matter, you should contact us at: Roller Derby Heaven Ph: 02 4973 3011 or Email: info@rollerderbyheaven.com.au
Why do we collect your personal information?
We collect your personal information for the following purposes:-
-Contact you with product or event advertisements, sales
-Contact you regarding your order
-Contact you regarding Product recalls
We may also use this information for other reasonably expected purposes directly related to the main purpose of collection, including:-
· processing and delivery of your orders;
· generating invoices and receipts;
· supplying and issuing password and log-in information;
· maintaining and managing your account;
· dealing with your enquiries and customer service purposes;
· market analysis and product analysis and development;
· marketing other products and services to you;
· staff training;
· for any other reasonably expected purpose.
For all other uses or disclosure, we will obtain your consent.
If you do not provide all or part of the information requested, the consequences of this may be that:-
· we will not adequately be able to carry out our services to you.
· we may not be able to carry out our services to you at all.
What payment information do we collect or receive:
When purchasing online at no time do we receive or handle any of your bank, card or other payment information. No matter the method of payment; PayPal or Direct Deposit, we do not have access to your account, card or bank details. In the event that you are entitled a refund we are able to refund you via PayPal without accessing any personal details. For direct deposit refunds however we must collect your account name, BSB and account number to process the transfer. These details are destroyed immediately after the refund has been processed as to protect your personal information and details.
When ordering via phone or email you have the option to pay via credit card, direct deposit or PayPal payment request. Direct Deposit is the most secure way of payment however it is also the slowest. If you pay via PayPal we do not see your details either. However credit card payments are by far the quickest and most convenient payment method and once we process your payment we are very careful to destroy your payment details immediately as to protect your personal information and payment details.
What personal information do we need to collect from you?
We may collect information including your name, address, contact phone and e-mail details.
How do we collect it?
We will collect personal information only by lawful and fair means and not in an unreasonable or intrusive way. This may be by way of online forms, emails or via telephone request.
We will only collect personal information about an individual, where it is reasonable and practicable for us to do so, from that individual only.
If we collect personal information about you from someone else, we will take reasonable steps to ensure that you are aware or have been made aware of the matters listed above (except to the extent that making you aware of these matters would pose a serious threat to the life or health of any individual).
We may pass your personal information to other organisations
In the course of providing our services to you, we may disclose your personal information to other persons or organisations including:-
· credit providers or credit reporting agencies;
· IT service providers and contractors;
· your representatives or legal advisors;
· our representatives, legal advisors or other professional advisors;
· law enforcement or government bodies;
· postal service providers
· marketing providers
Opting out of receiving marketing material
If you don’t want to receive marketing promotions and offers, you can opt out by contacting us via email rollerderbyheaven@bigpond.com
We will still need to send you essential information, such as invoices and account updates.
Updating your personal information
We take all efforts to ensure that the information we hold about you is accurate, complete and up-to-date. Largely we rely on you for the accuracy and completeness of the personal information you provide to us. You will need to let us know of any changes to your personal information so that we can update our records and ensure our records are accurate.
Secure storage of your personal information
Keeping your personal information secure is a high priority. We take all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure.
If part or all your information is no longer needed, we take all reasonable steps to destroy or permanently de-identify your personal information.
Keep your PIN, passwords and any identifying information safe
It is your responsibility to keep your PIN, logins and passwords secure. Anyone who knows this information can access your account. We accept no responsibility for personal information disclosed to persons who know your PIN, password or other identifying features.
Our contact details
Our contact details are:-
Action Inline/ Hockey Heaven PTY LTD – Trading as: Roller Derby Heaven, Action-Skate & Hockey Heaven
Ph: 02 4973 3011
5 Brodie St, Morisset NSW 2264
rollerderbyheaven@bigpond.com
You are able to request your personal information, the purposes for which it is held, how it was collected, how it is held, used and disclosed by submitting a request in writing to:-
Action Inline/ Hockey Heaven PTY LTD – Trading as: Roller Derby Heaven, Action-Skate & Hockey Heaven
Ph: 02 4973 3011
5 Brodie St, Morisset NSW 2264
rollerderbyheaven@bigpond.com
If you feel your privacy rights have been breached, you can submit a complaint to us at:-
Action Inline/ Hockey Heaven PTY LTD – Trading as: Roller Derby Heaven, Action-Skate & Hockey Heaven
Ph: 02 4973 3011
5 Brodie St, Morisset NSW 2264
This document was provided by RP Emery & Associates © 2012